Blogs

Acuity sponsors the British Padel Team!

Posted by Carolina Prado on 29-Oct-2018 15:39:35

First of all, you might ask, “What is this sport ‘Padel’ that everyone is talking about?”

You need to know that it’s a sort of cross between tennis and squash, though more tactical than either, but somewhat like tennis with walls, balls are similar and the scoring is identical.

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Topics: Humans of Acuity, Sage Business Cloud, Sage Business Cloud Enterprise Management

Sage Enterprise Management Help Series: How to stop and start batch server and accounting tasks

Posted by Herman Pio on 10-Oct-2018 09:30:00

As Acuity continues to expand globally our Sage Enterprise Management (formerly Sage X3) support team follows suit. With both the South African and Weybridge offices working together to provide the best support available we have decided to start sharing our knowledge via several blogs.

In the upcoming series we will endeavor to tackle several commonly raised issues and through that help you make the most of the Sage Enterprise Management system.

Here I will go into more detail on how to stop and start the batch server as well as stop and start the accounting tasks which is important for processing journals.

The only time you will stop and start your batch server is when your accounting tasks are active, but the journals are on hold.

You would then first need to make the accounting task inactive, stop and start the batch server and then reactivate the accounting task.

First, we will change the accounting task to inactive.

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Topics: Acuity Support, Acuity innovation, Innovation, Sage Business Cloud, Sage Business Cloud Enterprise Management, Support

Carmen De Gouveia joins the Acuity Team!

Posted by Vanessa Reid on 08-Oct-2018 13:21:37

Here at Acuity, we are excited to announce that Carmen De Gouveia has recently joined the team as our new Head of Project Management. I wanted to take the opportunity to hear Carmen's views and visions for Acuity.

 

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Topics: Humans of Acuity, Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Project management

Sage Enterprise Management Help Series: How to Attach Files

Posted by Herman Pio on 04-Oct-2018 10:00:22

As Acuity continues to expand globally our Sage Enterprise Management support team follows suit. With both the South African and Weybridge offices working together to provide the best support available where we have decided to start sharing our knowledge via several blogs.

In the upcoming series we will endeavor to tackle several commonly raised issues and through that help you make the most of the Sage Enterprise Management system.

Here I will go into more detail on the Sage Enterprise Management built-in attachment feature that offers the ability to attach various types of documents from your PC to a record.

The easiest method to ensure that all users can open and view attachments is to create a shared folder that everyone can access on their PCs; then train your users to copy and paste the files they intend to attach to this shared folder; and finally, attach these files in Sage Enterprise Management. 

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Topics: Acuity Support, Acuity innovation, Innovation, Sage Business Cloud, Sage Business Cloud Enterprise Management, Support

Sage Enterprise Management Help Series: How to create a return and do a credit note for it

Posted by Franco Mosca on 19-Sep-2018 14:11:11

In this week's blog I'll be showing you how to create a return and do a credit note for it.

Returns are done from the menu: Purchasing > Returns > Returns

Click “New”

The return lines can arise from a receipt and:

  • Be automatically initialized from the receipt lines selected from the left list.
    • Enter Site number and select the left list section “Receipt selection”. All receipts for this site will be displayed.

It can be filtered by supplier as well.

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Topics: Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Help Series, Acuity Support, Support, Acuity innovation, Innovation

Introducing James Brewer, Our IT Consultant!

Posted by Vanessa Reid on 18-Sep-2018 12:45:08

Today, we will be introducing our IT Consultant. Please see below our interview with James Brewer.

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Topics: Humans of Acuity, it support

Sage Enterprise Management Help Series: How to change the logical date

Posted by Franco Mosca on 12-Sep-2018 09:00:00

At times you may find you're getting the below error as you log into Sage Enterprise Management. It is just an informative message and will not stop you from logging in and working in Sage Enterprise Management.

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Topics: Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Support, Acuity Support, Help Series, Acuity innovation, Innovation

Sage Enterprise Management Help Series: Reversing a Payment

Posted by Franco Mosca on 05-Sep-2018 10:33:50

As with our other help series blogs, I have focused on an issue that is fairly common on support. Hopefully this helps and do feel free to get in contact with myself or any of my colleagues if you would like any more information. Always happy to help!

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Topics: Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Help Series, Acuity innovation, Innovation, Support, Acuity Support

Our Graduates take the Salesforce Admin 201 exam tomorrow!

Posted by Vanessa Reid on 30-Aug-2018 10:47:18

In July, we hired 4 graduates; Jude BaidooNayeem Zaman, Abisha Rasanayakam & Jean Paul Duah as part of our Acuity graduate programme. Two months in to the programme and tomorrow they will be sitting the Salesforce Admin 201 exam. Watch our short video below to find out how the graduates prepared for the exam.

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Topics: Humans of Acuity, Salesforce, Graduates, Graduate programme, Trailhead, Trailblazers

Sage 200cloud Help Series: How do you refresh data in a BI report?

Posted by Marek Golinski on 29-Aug-2018 11:22:49

In order to run a BI Report, you will first have to create a new Data Warehouse using the Sage 200cloud BI Admin utility, which you will find in All Programs > Sage Tools > Sage 200 > Sage 200 Business Intelligence as below:

Once open, you will see listed the name of the company you want to create a warehouse for. To create it, click on that company, and click the “New Warehouse” button. 

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Topics: Sage 200cloud, Sage 200, Support, Acuity Support, Help Series, Acuity innovation, Innovation

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