Here at Acuity we are focused on ensuring that we are delivering constant value to our customers – and, logically enough, our support team are at the forefront of that.
When speaking to our customers we are, understandably, heavily focused on delivering value and assisting businesses in recognising efficiency gains. These can take a number of forms, but a couple of recent conversations with customers caught my attention, because they revolved around the subject of document management and the paperless office.
Here at Acuity we pay close attention to the trends in our customer base. We look closely at the nature of our support calls and the content of dialogue with both existing and prospective customers. Over the last few months reporting and analysis have been highly prominent – a trend we believe reflects the huge extent to which technology is part of our everyday lives and the fact that so many of our daily activities are data-driven.
Having taken over as Head of Account Management here at Acuity last month, I’d like to take the opportunity to introduce myself and communicate my thoughts about our vision and objectives. I hope you find it helpful and interesting.
I’ve worked in the business software industry since the late 1990s and the Sage channel since the early 2000s. Business software solutions have come a long way in that period, and the needs of businesses have evolved just as much. I have spent most of my time in new business, during which process I have accumulated experience of selling virtually every major Sage application, in both Finance and CRM.
Topics: Account Management