Blogs

Franco Mosca

One of the leading Sage Support Specialists in the UK.

Recent Posts

Sage Enterprise Management Help Series: How to create a return and do a credit note for it

Posted by Franco Mosca on 19-Sep-2018 14:11:11

In this week's blog I'll be showing you how to create a return and do a credit note for it.

Returns are done from the menu: Purchasing > Returns > Returns

Click “New”

The return lines can arise from a receipt and:

  • Be automatically initialized from the receipt lines selected from the left list.
    • Enter Site number and select the left list section “Receipt selection”. All receipts for this site will be displayed.

It can be filtered by supplier as well.

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Topics: Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Help Series, Acuity Support, Support, Acuity innovation, Innovation

Sage Enterprise Management Help Series: How to change the logical date

Posted by Franco Mosca on 12-Sep-2018 09:00:00

At times you may find you're getting the below error as you log into Sage Enterprise Management. It is just an informative message and will not stop you from logging in and working in Sage Enterprise Management.

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Topics: Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Support, Acuity Support, Help Series, Acuity innovation, Innovation

Sage Enterprise Management Help Series: Reversing a Payment

Posted by Franco Mosca on 05-Sep-2018 10:33:50

As with our other help series blogs, I have focused on an issue that is fairly common on support. Hopefully this helps and do feel free to get in contact with myself or any of my colleagues if you would like any more information. Always happy to help!

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Topics: Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Help Series, Acuity innovation, Innovation, Support, Acuity Support

Sage 200cloud Help Series: The Home Page & Favourites

Posted by Franco Mosca on 22-Aug-2018 15:11:54

What is the Home Page?

On version 2015 of Sage 200cloud the home page was introduced, this underutilised feature along with the existing favourites functionality helps you find the options you use Sage 200cloud in the most efficient way day to day.

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Topics: Sage 200cloud, Sage 200, Support, Acuity Support, Help Series, Acuity innovation, Innovation

Sage 200cloud Help Series: the Spooler

Posted by Franco Mosca on 01-Aug-2018 11:54:08

Where’s my Report?

A common call to the support line for new and old users of Sage 200cloud is “I’ve printed XX report and nothing is happening” the usual reason for this is that Sage is newly installed / re-installed and no selection has been made to the output mode, as a default the system will set the output to Spooler.

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Topics: Sage 200cloud, Sage 200, Support, Acuity Support, Help Series, Acuity innovation, Innovation

Sage 200cloud Help Series: 'The set of nominal transactions is incomplete'

Posted by Franco Mosca on 26-Jul-2018 11:57:57

This week's help series blog has come about given a number of enquiries into the support desk.

This message below appears because the transaction you are enquiring on is unbalanced and there are a few reasons this can occur within the Sage system.

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Topics: Sage 200cloud, Sage 200, Support, Acuity Support, Help Series, Acuity innovation, Innovation

Sage Business Cloud Enterprise Management Help Series: How to create a bank

Posted by Franco Mosca on 11-Jul-2018 16:09:16

As with my previous blogs we are going to tackle an issue that is raised often with support.

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Topics: Help Series, Acuity innovation, Support, Acuity Support, Sage Business Cloud, Sage Business Cloud Enterprise Management

Sage 200cloud Help Series: Creating a Copy Company at Financial Year End

Posted by Franco Mosca on 04-Jul-2018 11:56:24

Recently on the support desk we have been asked about backing up the system.

This guide is designed to allow a Sage 200cloud customer to create a clone company, for reference and backup purposes, before completing the Sage 200cloud Financial Year End.

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Topics: Help Series, Acuity innovation, Support, Acuity Support, Sage 200cloud

The Sage 200cloud Help Series: Managing Deferred Transactions

Posted by Franco Mosca on 27-Jun-2018 14:12:34

The Acuity Sage 200cloud support team take a large volume of calls on a daily basis and understandably there are a number of questions and topics that crop up on these calls consistently.

This particular guide will support you through managing deferred transactions within Sage 200cloud.

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Topics: Help Series, Acuity innovation, Innovation, Sage Business Cloud, Sage 200cloud

The Sage Business Cloud Enterprise Management Help Series: Using the Prepayment Posting Function

Posted by Franco Mosca on 20-Jun-2018 11:26:44

Introducing our Sage Business Cloud Enterprise Management Help Series where today we will be discussing how to use the prepayment posting function.

When you need to allocate an invoice to a payment made in advance, be it a supplier or customer invoice, Sage Business Cloud Enterprise Management (Formerly Sage X3) allows you to settle the invoice using the Prepayment Posting function.

There is one for customers and another for suppliers, as seen highlighted in the screenshot below.

The invoices created in the AR/AP Accounting or in the Sales & Purchase modules will reflect in the Prepayment Posting function, as long as they have been posted and are open invoices.

Let us show you how it works.

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Topics: Sage Business Cloud, Sage Business Cloud Enterprise Management, Help Series, Support, sage support, Innovation, Acuity innovation

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