Today, we will be introducing our IT Consultant. Please see below our interview with James Brewer.
Q1 When did you join Acuity?
Q2 What is your role & key responsibilities?
'IT Consultant – Installation of Sage suite of products and third party integration software. I also provide support to the Sage consultants at Acuity and work in the Hardware support department providing hardware/software support where required. As my role has expanded I now also assist account managers with pre-sales information, hardware quotes, software roll out recommendations and deal direct with customer IT departments to discuss initial hardware and software requirements.'
Q3 In your opinion, what make’s Acuity different?
'I’ve always liked the “can-do” attitude at Acuity and the extra mile(s) we always go for our customers. On numerous occasions we have got involved in non-Acuity areas of responsibility and fixed issues for customers where their IT departments have refused to. This has become a bit of a running gag but we never moan about it. This is often over-looked by customers but we just get on and do the job.'
Q4 What are your key goals each month?
'To generate as much revenue for the company as possible and to assist Acuity in meeting its business goals. This might be via completing Sage or third-party software installs, assisting account managers with quotes or talking with customers about any business requirements they have.'
Q5 What do you enjoy doing outside of work?
'Staying fit and healthy. Weights, cycling, swimming and walking. Having hit my 40th year in 2016 I don’t venture out for partying anymore and it’s mainly restaurants and nights in now.'