Blogs

Sage Enterprise Management Help Series: How to stop and start batch server and accounting tasks

Posted by Herman Pio on 10-Oct-2018 09:30:00

As Acuity continues to expand globally our Sage Enterprise Management (formerly Sage X3) support team follows suit. With both the South African and Weybridge offices working together to provide the best support available we have decided to start sharing our knowledge via several blogs.

In the upcoming series we will endeavor to tackle several commonly raised issues and through that help you make the most of the Sage Enterprise Management system.

Here I will go into more detail on how to stop and start the batch server as well as stop and start the accounting tasks which is important for processing journals.

The only time you will stop and start your batch server is when your accounting tasks are active, but the journals are on hold.

You would then first need to make the accounting task inactive, stop and start the batch server and then reactivate the accounting task.

First, we will change the accounting task to inactive.

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Topics: Acuity Support, Acuity innovation, Innovation, Sage Business Cloud, Sage Business Cloud Enterprise Management, Support

Sage Enterprise Management Help Series: How to Attach Files

Posted by Herman Pio on 04-Oct-2018 10:00:22

As Acuity continues to expand globally our Sage Enterprise Management support team follows suit. With both the South African and Weybridge offices working together to provide the best support available where we have decided to start sharing our knowledge via several blogs.

In the upcoming series we will endeavor to tackle several commonly raised issues and through that help you make the most of the Sage Enterprise Management system.

Here I will go into more detail on the Sage Enterprise Management built-in attachment feature that offers the ability to attach various types of documents from your PC to a record.

The easiest method to ensure that all users can open and view attachments is to create a shared folder that everyone can access on their PCs; then train your users to copy and paste the files they intend to attach to this shared folder; and finally, attach these files in Sage Enterprise Management. 

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Topics: Acuity Support, Acuity innovation, Innovation, Sage Business Cloud, Sage Business Cloud Enterprise Management, Support

Sage Enterprise Management Help Series: How to create a return and do a credit note for it

Posted by Franco Mosca on 19-Sep-2018 14:11:11

In this week's blog I'll be showing you how to create a return and do a credit note for it.

Returns are done from the menu: Purchasing > Returns > Returns

Click “New”

The return lines can arise from a receipt and:

  • Be automatically initialized from the receipt lines selected from the left list.
    • Enter Site number and select the left list section “Receipt selection”. All receipts for this site will be displayed.

It can be filtered by supplier as well.

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Topics: Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Help Series, Acuity Support, Support, Acuity innovation, Innovation

Sage Enterprise Management Help Series: How to change the logical date

Posted by Franco Mosca on 12-Sep-2018 09:00:00

At times you may find you're getting the below error as you log into Sage Enterprise Management. It is just an informative message and will not stop you from logging in and working in Sage Enterprise Management.

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Topics: Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Support, Acuity Support, Help Series, Acuity innovation, Innovation

Sage Enterprise Management Help Series: Reversing a Payment

Posted by Franco Mosca on 05-Sep-2018 10:33:50

As with our other help series blogs, I have focused on an issue that is fairly common on support. Hopefully this helps and do feel free to get in contact with myself or any of my colleagues if you would like any more information. Always happy to help!

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Topics: Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Help Series, Acuity innovation, Innovation, Support, Acuity Support

Sage 200cloud Help Series: How do you refresh data in a BI report?

Posted by Marek Golinski on 29-Aug-2018 11:22:49

In order to run a BI Report, you will first have to create a new Data Warehouse using the Sage 200cloud BI Admin utility, which you will find in All Programs > Sage Tools > Sage 200 > Sage 200 Business Intelligence as below:

Once open, you will see listed the name of the company you want to create a warehouse for. To create it, click on that company, and click the “New Warehouse” button. 

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Topics: Sage 200cloud, Sage 200, Support, Acuity Support, Help Series, Acuity innovation, Innovation

Sage 200cloud Help Series: The Home Page & Favourites

Posted by Franco Mosca on 22-Aug-2018 15:11:54

What is the Home Page?

On version 2015 of Sage 200cloud the home page was introduced, this underutilised feature along with the existing favourites functionality helps you find the options you use Sage 200cloud in the most efficient way day to day.

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Topics: Sage 200cloud, Sage 200, Support, Acuity Support, Help Series, Acuity innovation, Innovation

Sage 200cloud Help Series: How to create a new user in Sage 200cloud!

Posted by Marek Golinski on 15-Aug-2018 11:49:07

As you expand your business and add to your Sage 200cloud team, you will at some stage need to create new users.

For Sage 200 Online you will have to have a www.sageerponlineservices.com login created. You will have a main contact who was registered by Acuity, who can create a new user account via that Sage portal. So all you need do is to request that, and once that is created you will receive a welcome e-mail with your login and you can set up the password on the link from the e-mail.

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Topics: Sage 200cloud, Sage 200, Support, Acuity Support, Help Series, Acuity innovation, Innovation

Sage 200cloud Help Series: the Spooler

Posted by Franco Mosca on 01-Aug-2018 11:54:08

Where’s my Report?

A common call to the support line for new and old users of Sage 200cloud is “I’ve printed XX report and nothing is happening” the usual reason for this is that Sage is newly installed / re-installed and no selection has been made to the output mode, as a default the system will set the output to Spooler.

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Topics: Sage 200cloud, Sage 200, Support, Acuity Support, Help Series, Acuity innovation, Innovation

Jean Mostert joins the Acuity Team!

Posted by Vanessa Reid on 27-Jul-2018 11:08:51

Here at Acuity, we are excited to announce that Jean Mostert has recently joined the team as our new Sage Business Cloud Enterprise Management Consultant. Having previously worked as a Sage consultant and having experience being an end-user, we are looking forward to the knowledge and experience he will bring. I wanted to take the opportunity to hear Jeans's views and visions for Acuity.

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Topics: Humans of Acuity, Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Support, Acuity Support

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