Blogs

Sage 200cloud Help Series: How to create a new user in Sage 200cloud!

Posted by Marek Golinski on 15-Aug-2018 11:49:07

As you expand your business and add to your Sage 200cloud team, you will at some stage need to create new users.

For Sage 200 Online you will have to have a www.sageerponlineservices.com login created. You will have a main contact who was registered by Acuity, who can create a new user account via that Sage portal. So all you need do is to request that, and once that is created you will receive a welcome e-mail with your login and you can set up the password on the link from the e-mail.

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Topics: Sage 200, Help Series, Acuity Support, Innovation, Acuity innovation, Sage 200cloud, Support

Sage 200cloud Help Series: the Spooler

Posted by Franco Mosca on 01-Aug-2018 11:54:08

Where’s my Report?

A common call to the support line for new and old users of Sage 200cloud is “I’ve printed XX report and nothing is happening” the usual reason for this is that Sage is newly installed / re-installed and no selection has been made to the output mode, as a default the system will set the output to Spooler.

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Topics: Sage 200, Help Series, Acuity Support, Innovation, Acuity innovation, Sage 200cloud, Support

Jean Mostert joins the Acuity Team!

Posted by Vanessa Reid on 27-Jul-2018 11:08:51

Here at Acuity, we are excited to announce that Jean Mostert has recently joined the team as our new Sage Business Cloud Enterprise Management Consultant. Having previously worked as a Sage consultant and having experience being an end-user, we are looking forward to the knowledge and experience he will bring. I wanted to take the opportunity to hear Jeans's views and visions for Acuity.

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Topics: Sage X3, Acuity Support, Humans of Acuity, Sage Business Cloud, Sage Business Cloud Enterprise Management, Support

Sage 200cloud Help Series: 'The set of nominal transactions is incomplete'

Posted by Franco Mosca on 26-Jul-2018 11:57:57

This week's help series blog has come about given a number of enquiries into the support desk.

This message below appears because the transaction you are enquiring on is unbalanced and there are a few reasons this can occur within the Sage system.

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Topics: Sage 200, Help Series, Acuity Support, Innovation, Acuity innovation, Sage 200cloud, Support

Shaun Le Roux joins the Acuity Team!

Posted by Vanessa Reid on 18-Jul-2018 12:19:19

Here at Acuity, we are excited to announce that Shaun Le Roux has recently joined the team as our new Sage Business Cloud Enterprise Management Consultant. Having years of experience with Sage Business Cloud Enterprise (formerly Sage X3), we are looking forward to the knowledge and experience he will bring. I wanted to take the opportunity to hear Shaun's views and visions for Acuity.

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Topics: Sage X3, Acuity Support, Humans of Acuity, Sage Business Cloud, Sage Business Cloud Enterprise Management, Support

Sage Business Cloud Enterprise Management Help Series: How to create a bank

Posted by Franco Mosca on 11-Jul-2018 16:09:16

As with my previous blogs we are going to tackle an issue that is raised often with support.

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Topics: Help Series, Acuity Support, Sage Business Cloud, Acuity innovation, Sage Business Cloud Enterprise Management, Support

Sage 200cloud Help Series: Creating a Copy Company at Financial Year End

Posted by Franco Mosca on 04-Jul-2018 11:56:24

Recently on the support desk we have been asked about backing up the system.

This guide is designed to allow a Sage 200cloud customer to create a clone company, for reference and backup purposes, before completing the Sage 200cloud Financial Year End.

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Topics: Help Series, Acuity Support, Acuity innovation, Sage 200cloud, Support

Herman Pio joins the Acuity Team!

Posted by Vanessa Reid on 19-Jun-2018 09:56:39

Here at Acuity, we are excited to announce that Herman Pio has recently joined the team as our new Sage Enterprise Management (formerly Sage X3) Support Consultant. Having previously working in a Sage X3 role, we are looking forward to the knowledge and experience he will bring. I wanted to take the opportunity to hear Herman's views and visions for Acuity.

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Topics: Sage X3, Acuity Support, Humans of Acuity, Sage Business Cloud, Sage Business Cloud Enterprise Management, Support

Introducing Melissa Podd, Our Sage 200 Consultant!

Posted by Vanessa Reid on 22-Mar-2018 15:11:35

Today, we will be introducing our Sage 200 Consultant. Please see below our interview with Melissa Podd.

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Topics: Sage 200, Acuity Support, Humans of Acuity, sage support

Sage & the Dangers of Ransom-Ware

Posted by Franco Mosca on 20-May-2016 09:38:39

We have recently had a number of incidents reported to the Acuity Support Desk, where an aggressive Ransom-Ware (Virus) Program has, unfortunately, breached some sites’ Network Security/Anti-Virus Software, and incapacitated their Production Servers, including their Sage/SQL Servers.

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Topics: Acuity Support

Regular Insight and Updates from Acuity

Industry News and Knowledge sharing regarding Sage Solutions

Acuity Blog series, providing regular information to the UK and Global community.

Topical Blog's covering:

  • Sage Support series for Sage 200, Sage 300 & Sage X3
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