When speaking to our customers we are, understandably, heavily focused on delivering value and assisting businesses in recognising efficiency gains. These can take a number of forms, but a couple of recent conversations with customers caught my attention, because they revolved around the subject of document management and the paperless office.
The ability to collect data and store it is not hard. The ability to do this efficiently and in such a way as to allow visibility is hard.
So how can we make sure this information is able to flow through the business smoothly, ensuring the relevant people can make the important decisions accurately and in a timely manner?