Blogs

Sage Enterprise Management Help Series: How to create a return and do a credit note for it

Posted by Franco Mosca on 19-Sep-2018 14:11:11

In this week's blog I'll be showing you how to create a return and do a credit note for it.

Returns are done from the menu: Purchasing > Returns > Returns

Click “New”

The return lines can arise from a receipt and:

  • Be automatically initialized from the receipt lines selected from the left list.
    • Enter Site number and select the left list section “Receipt selection”. All receipts for this site will be displayed.

It can be filtered by supplier as well.

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Topics: Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Help Series, Acuity Support, Support, Acuity innovation, Innovation

Sage Enterprise Management Help Series: How to change the logical date

Posted by Franco Mosca on 12-Sep-2018 09:00:00

At times you may find you're getting the below error as you log into Sage Enterprise Management. It is just an informative message and will not stop you from logging in and working in Sage Enterprise Management.

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Topics: Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Support, Acuity Support, Help Series, Acuity innovation, Innovation

Sage Enterprise Management Help Series: Reversing a Payment

Posted by Franco Mosca on 05-Sep-2018 10:33:50

As with our other help series blogs, I have focused on an issue that is fairly common on support. Hopefully this helps and do feel free to get in contact with myself or any of my colleagues if you would like any more information. Always happy to help!

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Topics: Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Help Series, Acuity innovation, Innovation, Support, Acuity Support

Sage 200cloud Help Series: How do you refresh data in a BI report?

Posted by Marek Golinski on 29-Aug-2018 11:22:49

In order to run a BI Report, you will first have to create a new Data Warehouse using the Sage 200cloud BI Admin utility, which you will find in All Programs > Sage Tools > Sage 200 > Sage 200 Business Intelligence as below:

Once open, you will see listed the name of the company you want to create a warehouse for. To create it, click on that company, and click the “New Warehouse” button. 

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Topics: Sage 200cloud, Sage 200, Support, Acuity Support, Help Series, Acuity innovation, Innovation

Sage 200cloud Help Series: The Home Page & Favourites

Posted by Franco Mosca on 22-Aug-2018 15:11:54

What is the Home Page?

On version 2015 of Sage 200cloud the home page was introduced, this underutilised feature along with the existing favourites functionality helps you find the options you use Sage 200cloud in the most efficient way day to day.

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Topics: Sage 200cloud, Sage 200, Support, Acuity Support, Help Series, Acuity innovation, Innovation

Sage 200cloud Help Series: How to create a new user in Sage 200cloud!

Posted by Marek Golinski on 15-Aug-2018 11:49:07

As you expand your business and add to your Sage 200cloud team, you will at some stage need to create new users.

For Sage 200 Online you will have to have a www.sageerponlineservices.com login created. You will have a main contact who was registered by Acuity, who can create a new user account via that Sage portal. So all you need do is to request that, and once that is created you will receive a welcome e-mail with your login and you can set up the password on the link from the e-mail.

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Topics: Sage 200cloud, Sage 200, Support, Acuity Support, Help Series, Acuity innovation, Innovation

Sage 200cloud Help Series: the Spooler

Posted by Franco Mosca on 01-Aug-2018 11:54:08

Where’s my Report?

A common call to the support line for new and old users of Sage 200cloud is “I’ve printed XX report and nothing is happening” the usual reason for this is that Sage is newly installed / re-installed and no selection has been made to the output mode, as a default the system will set the output to Spooler.

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Topics: Sage 200cloud, Sage 200, Support, Acuity Support, Help Series, Acuity innovation, Innovation

Sage 200cloud Help Series: 'The set of nominal transactions is incomplete'

Posted by Franco Mosca on 26-Jul-2018 11:57:57

This week's help series blog has come about given a number of enquiries into the support desk.

This message below appears because the transaction you are enquiring on is unbalanced and there are a few reasons this can occur within the Sage system.

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Topics: Sage 200cloud, Sage 200, Support, Acuity Support, Help Series, Acuity innovation, Innovation

Sage Business Cloud Enterprise Management Help Series: How to create a bank

Posted by Franco Mosca on 11-Jul-2018 16:09:16

As with my previous blogs we are going to tackle an issue that is raised often with support.

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Topics: Help Series, Acuity innovation, Support, Acuity Support, Sage Business Cloud, Sage Business Cloud Enterprise Management

Sage 200cloud Help Series: Creating a Copy Company at Financial Year End

Posted by Franco Mosca on 04-Jul-2018 11:56:24

Recently on the support desk we have been asked about backing up the system.

This guide is designed to allow a Sage 200cloud customer to create a clone company, for reference and backup purposes, before completing the Sage 200cloud Financial Year End.

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Topics: Help Series, Acuity innovation, Support, Acuity Support, Sage 200cloud

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Industry News and Knowledge sharing regarding Sage Solutions

Acuity Blog series, providing regular information to the UK and Global community.

Topical Blog's covering:

  • Sage Support series for Sage 200, Sage 300 & Sage X3
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