Blogs

Sage 200cloud Help Series: How to create a new user in Sage 200cloud!

Posted by Marek Golinski on 15-Aug-2018 11:49:07

As you expand your business and add to your Sage 200cloud team, you will at some stage need to create new users.

For Sage 200 Online you will have to have a www.sageerponlineservices.com login created. You will have a main contact who was registered by Acuity, who can create a new user account via that Sage portal. So all you need do is to request that, and once that is created you will receive a welcome e-mail with your login and you can set up the password on the link from the e-mail.

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Topics: Sage 200, Help Series, Acuity Support, Innovation, Acuity innovation, Sage 200cloud, Support

Sage 200cloud Help Series: the Spooler

Posted by Franco Mosca on 01-Aug-2018 11:54:08

Where’s my Report?

A common call to the support line for new and old users of Sage 200cloud is “I’ve printed XX report and nothing is happening” the usual reason for this is that Sage is newly installed / re-installed and no selection has been made to the output mode, as a default the system will set the output to Spooler.

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Topics: Sage 200, Help Series, Acuity Support, Innovation, Acuity innovation, Sage 200cloud, Support

Sage 200cloud Help Series: 'The set of nominal transactions is incomplete'

Posted by Franco Mosca on 26-Jul-2018 11:57:57

This week's help series blog has come about given a number of enquiries into the support desk.

This message below appears because the transaction you are enquiring on is unbalanced and there are a few reasons this can occur within the Sage system.

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Topics: Sage 200, Help Series, Acuity Support, Innovation, Acuity innovation, Sage 200cloud, Support

The Sage 200cloud Help Series: Managing Deferred Transactions

Posted by Franco Mosca on 27-Jun-2018 14:12:34

The Acuity Sage 200cloud support team take a large volume of calls on a daily basis and understandably there are a number of questions and topics that crop up on these calls consistently.

This particular guide will support you through managing deferred transactions within Sage 200cloud.

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Topics: Help Series, Innovation, Sage Business Cloud, Acuity innovation, Sage 200cloud

The Sage Business Cloud Enterprise Management Help Series: Using the Prepayment Posting Function

Posted by Franco Mosca on 20-Jun-2018 11:26:44

Introducing our Sage Business Cloud Enterprise Management Help Series where today we will be discussing how to use the prepayment posting function.

When you need to allocate an invoice to a payment made in advance, be it a supplier or customer invoice, Sage Business Cloud Enterprise Management (Formerly Sage X3) allows you to settle the invoice using the Prepayment Posting function.

There is one for customers and another for suppliers, as seen highlighted in the screenshot below.

The invoices created in the AR/AP Accounting or in the Sales & Purchase modules will reflect in the Prepayment Posting function, as long as they have been posted and are open invoices.

Let us show you how it works.

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Topics: Help Series, Innovation, sage support, Sage Business Cloud, Acuity innovation, Sage Business Cloud Enterprise Management, Support

The Sage 300cloud Help Series: The “49153” Error

Posted by Debbie Murray on 04-Jun-2018 11:13:13

Continuing with our help series, today, we will be introducing our Sage 300cloud help series where we will be discussing the '49153' error.

This error occurs when your SQL client is unable to access the database.

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Topics: Sage 300, Help Series, Innovation, sage support, Acuity innovation, Support, sage 300cloud

Sage 200cloud Help Series: Email Statements with Sage 200cloud out of the Box

Posted by Franco Mosca on 02-May-2018 09:00:00

This guide will support you through the setup of Sage 200cloud (formerly Sage 200) sending statements via email. 

Firstly Sage will need to know where to email to; this information is held on the customer at contact level.

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Topics: Sage 200, Help Series, Innovation, sage support, Acuity innovation, Sage 200cloud, Support

Sage 200cloud Help Series: Disconnected Logins

Posted by Franco Mosca on 25-Apr-2018 09:00:00

The Acuity Sage 200cloud (formerly Sage 200) support team take a large volume of calls on a daily basis and understandably there are a number of questions and topics that crop up on these calls consistently. 

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Topics: Sage 200, Help Series, Innovation, sage support, Acuity innovation, Sage 200cloud, Support

Sage 200cloud Help Series: User rights to change Accounting Period Status

Posted by Debbie Murray on 19-Apr-2018 11:14:45

This week, we will be looking at user rights to change accounting period status on Sage 200cloud (formerly Sage 200). Please see below the steps to follow. 

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Topics: Sage 200, Help Series, Innovation, sage support, Acuity innovation, Sage 200cloud, Support

Sage 200cloud Help Series: Sales Order Processing - the removal of rights to take orders & invoices off hold

Posted by Debbie Murray on 11-Apr-2018 09:20:51

Introducing our new help series where each week, we will be releasing a blog on each of the Sage products we offer. This week we will be discussing Sales Order Processing on Sage 200cloud (formerly Sage 200). 

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Topics: Sage 200, Help Series, Innovation, sage support, Acuity innovation, Sage 200cloud, Support

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Industry News and Knowledge sharing regarding Sage Solutions

Acuity Blog series, providing regular information to the UK and Global community.

Topical Blog's covering:

  • Sage Support series for Sage 200, Sage 300 & Sage X3
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