Blogs

Sage Enterprise Management Help Series: How to stop and start batch server and accounting tasks

Posted by Herman Pio on 10-Oct-2018 09:30:00

As Acuity continues to expand globally our Sage Enterprise Management (formerly Sage X3) support team follows suit. With both the South African and Weybridge offices working together to provide the best support available we have decided to start sharing our knowledge via several blogs.

In the upcoming series we will endeavor to tackle several commonly raised issues and through that help you make the most of the Sage Enterprise Management system.

Here I will go into more detail on how to stop and start the batch server as well as stop and start the accounting tasks which is important for processing journals.

The only time you will stop and start your batch server is when your accounting tasks are active, but the journals are on hold.

You would then first need to make the accounting task inactive, stop and start the batch server and then reactivate the accounting task.

First, we will change the accounting task to inactive.

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Topics: Acuity Support, Acuity innovation, Innovation, Sage Business Cloud, Sage Business Cloud Enterprise Management, Support

Carmen De Gouveia joins the Acuity Team!

Posted by Vanessa Reid on 08-Oct-2018 13:21:37

Here at Acuity, we are excited to announce that Carmen De Gouveia has recently joined the team as our new Head of Project Management. I wanted to take the opportunity to hear Carmen's views and visions for Acuity.

 

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Topics: Humans of Acuity, Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Project management

Sage Enterprise Management Help Series: How to Attach Files

Posted by Herman Pio on 04-Oct-2018 10:00:22

As Acuity continues to expand globally our Sage Enterprise Management support team follows suit. With both the South African and Weybridge offices working together to provide the best support available where we have decided to start sharing our knowledge via several blogs.

In the upcoming series we will endeavor to tackle several commonly raised issues and through that help you make the most of the Sage Enterprise Management system.

Here I will go into more detail on the Sage Enterprise Management built-in attachment feature that offers the ability to attach various types of documents from your PC to a record.

The easiest method to ensure that all users can open and view attachments is to create a shared folder that everyone can access on their PCs; then train your users to copy and paste the files they intend to attach to this shared folder; and finally, attach these files in Sage Enterprise Management. 

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Topics: Acuity Support, Acuity innovation, Innovation, Sage Business Cloud, Sage Business Cloud Enterprise Management, Support

Sage Enterprise Management Help Series: How to create a return and do a credit note for it

Posted by Franco Mosca on 19-Sep-2018 14:11:11

In this week's blog I'll be showing you how to create a return and do a credit note for it.

Returns are done from the menu: Purchasing > Returns > Returns

Click “New”

The return lines can arise from a receipt and:

  • Be automatically initialized from the receipt lines selected from the left list.
    • Enter Site number and select the left list section “Receipt selection”. All receipts for this site will be displayed.

It can be filtered by supplier as well.

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Topics: Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Help Series, Acuity Support, Support, Acuity innovation, Innovation

Sage Enterprise Management Help Series: How to change the logical date

Posted by Franco Mosca on 12-Sep-2018 09:00:00

At times you may find you're getting the below error as you log into Sage Enterprise Management. It is just an informative message and will not stop you from logging in and working in Sage Enterprise Management.

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Topics: Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Support, Acuity Support, Help Series, Acuity innovation, Innovation

Sage Enterprise Management Help Series: Reversing a Payment

Posted by Franco Mosca on 05-Sep-2018 10:33:50

As with our other help series blogs, I have focused on an issue that is fairly common on support. Hopefully this helps and do feel free to get in contact with myself or any of my colleagues if you would like any more information. Always happy to help!

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Topics: Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Help Series, Acuity innovation, Innovation, Support, Acuity Support

Jean Mostert joins the Acuity Team!

Posted by Vanessa Reid on 27-Jul-2018 11:08:51

Here at Acuity, we are excited to announce that Jean Mostert has recently joined the team as our new Sage Business Cloud Enterprise Management Consultant. Having previously worked as a Sage consultant and having experience being an end-user, we are looking forward to the knowledge and experience he will bring. I wanted to take the opportunity to hear Jeans's views and visions for Acuity.

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Topics: Humans of Acuity, Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Support, Acuity Support

Shaun Le Roux joins the Acuity Team!

Posted by Vanessa Reid on 18-Jul-2018 12:19:19

Here at Acuity, we are excited to announce that Shaun Le Roux has recently joined the team as our new Sage Business Cloud Enterprise Management Consultant. Having years of experience with Sage Business Cloud Enterprise (formerly Sage X3), we are looking forward to the knowledge and experience he will bring. I wanted to take the opportunity to hear Shaun's views and visions for Acuity.

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Topics: Humans of Acuity, Sage Business Cloud, Sage Business Cloud Enterprise Management, Sage X3, Support, Acuity Support

Sage Business Cloud Enterprise Management Help Series: How to create a bank

Posted by Franco Mosca on 11-Jul-2018 16:09:16

As with my previous blogs we are going to tackle an issue that is raised often with support.

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Topics: Help Series, Acuity innovation, Support, Acuity Support, Sage Business Cloud, Sage Business Cloud Enterprise Management

The Sage Business Cloud Enterprise Management Help Series: Using the Prepayment Posting Function

Posted by Franco Mosca on 20-Jun-2018 11:26:44

Introducing our Sage Business Cloud Enterprise Management Help Series where today we will be discussing how to use the prepayment posting function.

When you need to allocate an invoice to a payment made in advance, be it a supplier or customer invoice, Sage Business Cloud Enterprise Management (Formerly Sage X3) allows you to settle the invoice using the Prepayment Posting function.

There is one for customers and another for suppliers, as seen highlighted in the screenshot below.

The invoices created in the AR/AP Accounting or in the Sales & Purchase modules will reflect in the Prepayment Posting function, as long as they have been posted and are open invoices.

Let us show you how it works.

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Topics: Sage Business Cloud, Sage Business Cloud Enterprise Management, Help Series, Support, sage support, Innovation, Acuity innovation

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